Beck and Call

Ever waste a day waiting for a delivery that never comes?

Every Monday Paula gives us an opportunity to vent and this week marks a milestone. The 100th Monday Peeve of the refreshed era! My peeve fits in quite nicely with the one she published herself although the TARGET is different!

I purchased a new electric snow thrower online. It could have been a useful tool over the winter considering how much snow fell but the price was crazy. Of course, now that it seems spring is in the air and the majority of the snow is in the rearview the unit is on sale for half price. I probably could have bought a gas-powered unit or another electric brand for cheaper but this one works on the same battery packs as my mower, blower and weed wacker making it the logical and environmentally friendly choice.

Clearance bonanza pricing is not my peeve although it is annoying enough in itself. You could make the argument that if you can sell at half price now that is all it was ever worth. I know, as a business major I understand it is not that simple. I remember learning a lesson from my marketing professor about inventory costs. Before taking the teaching job he had worked as a marketing consultant for a firm hired by Sears Canada to build a new warehouse facility. They found items that had been sitting in warehouse inventory for years. Their recommendation to Sears was to burn all the excess inventory and use that space for inventory that was turning over more quickly. Sears ultimately didn’t need to build a new warehouse with all the money and space they were saving. The cost of storage per square foot meant that they had already sunk something in the range of 40 to 50 times the retail price for many of the products sitting in the warehouse. So I understand the reasons for getting rid of inventory. Ultimately getting anything is better than warehousing it until next year. Especially in today’s world where a newer, better, shinier model is scheduled to come off some Chinese production line next year.

No, my beef lies solely with the courier company. The tracking number I’d been given showed the goods were to be delivered today, and even the shipment history showed the goods were “out for delivery”. That seemed pretty clear to me. I’d been told the driver would call to confirm we were home because a signature was required so I called my office to let them know I’d be late.

When the courier company called I answered and said, “We are waiting, how long until you get here?”

The woman on the other end said, “No delivery scheduled for today, I am calling to set up an appointment for tomorrow. Will you be available between 9am and 3pm?”

At first, I said, “Tomorrow, your tracking information says it is to be delivered today?”

She insisted their system didn’t say that even as I was reading it off my phone screen to her. “No Sir, we would never have delivered without an appointment first. The supplier insists that we set appointments up.”

“Ok but your system says…” I wasn’t going to win so I shifted my attention to the delivery window, another losing battle. The courier companies just can’t seem to get it right ever. What is worse, they can only provide me with a six hours delivery window. They call me to set up an appointment and the best they can do is provide a six-hour window? That doesn’t really even approximate the definition of an appointment, it’s more like, we will show up whenever the <bleep> we bloody well feel like it and if you don’t like it or aren’t there well too <bleepin’> bad!

Look, I get it for my relatively low-value Amazon shipments. If I am not there and some porch pirate nabs it, annoying but oh well. This is an $1800 piece of machinery that I have to be present to receive. Some organization on your tracking website and tighter delivery windows should be the norm! Mister Courier, you should be at my beck and call not the other way around.

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